Questions

General

• Can I change between ABS and PLA plastic types?
• Do I have to pay sales tax?
• Do I need to solder the components on the circuit board?
• Do we accept checks or money orders?
• Do we provide tracking?
• How do we ship?
• How long does it take to assemble the Axis?
• How secure is my personal data?
• How stable is a PLA part after printing?
• Is there any warning with the Axis or Glider?
• What is the BotMill advantage for educational institutes?
• What is the difference between the Axis 2.1 Kit and the Glider 3.0?
• Will I have to sign for my package?

Loading + Reloading Plastic

• Loading and Reloading Plastic

Answers

Can I change between ABS and PLA plastic types?

Yes, it is very easy to switch from PLA to ABS. The plastic comes in coils that can alternate.

Do I have to pay sales tax?

Foreign orders must comply with their own local tax regulations. We do not collect any tax on International orders. It is the responsibility of the customer to pay local taxes if required by their country’s custom regulations.

Do I need to solder the components on the circuit board?

The circuit board comes pre-soldered, nothing needs to be done except plugging in the motors, optos and extruder.

Do we accept checks or money orders?

We do accept checks and money orders. When paying by check for an International order, the check must be drawn on a US bank.

Do we provide tracking?

Yes. As soon as we receive the tracking number from the carrier, we provide it to you via email

We ship Monday through Friday

How do we ship?

Domestic orders are shipped via USPS or UPS, International orders are shipped via UPS or Fedex

How long does it take to assemble the Axis?

Depending on your technical level, anywhere between 8 to 12 hours.

How secure is my personal data?

BotMill takes great pride in offering a safe and secure online shopping experience. We value your privacy. We will never rent, sell, share or otherwise give out your personal information to outside parties. Additionally, we use Paypal as our payment processor, so you never have to give your financial information to us which makes it safer for you and less worry for us.

How stable is a PLA part after printing?

For comparison, PLA (Poly Lactic Acid) is as stable as a Lego piece. You can step on it as hard as you'd like and it will not break. The pieces are certainly stable enough for drilling or sanding. PLA will set to solid very quickly, reduces the thermal stress on the printed part so warping is much less of an issue in larger parts. PLA can be sprayed with automotive spray filler and you can also paint directly onto PLA with acrylic paints. PLA is enviromentally friendly as it is derived from corn starch and not fossil fuel and is able to biodegrade in an active compost heap.

Is there any warning with the Axis or Glider?

As with all electrical machines, common sense caution should prevail. The 3D Printer kit is NOT a toy and it contains small and sharp parts. Children can choke or suffocate by swallowing small objects. Keep all parts away from children and never leave printer/parts unattended Disconnect printer from electricity source when not in use. Please note that the extruder generates a substantial amount of heat when in use.

Loading and Reloading Plastic

When loading and reloading plastic, you will need to do the following steps:

1. Make sure your extruder is on and set to the proper temperature

2. Run the extruder so that the old filament is not showing on the top

3. Snip the tip of the new filament at an angle

4. Load the filament in the running extruder until it catches and moves by itself

5. Keep running extruder until a steady stream of plastic is coming out

What is the BotMill advantage for educational institutes?

We are helping high schools, technical colleges and universities extend their science, CAD and machine tool curriculums by enabling students to build functional models and see their ideas firsthand.

As the study and use of CAD and 3D printing increases, understanding this technology is essential for design students. BotMill is the right tool for training the designers and engineers of tomorrow.

BotMill 3D Printers provide an affordable, easy to use, easy to maintain, one-step process for students and instructors to explore concepts in durable plastic.

What is the difference between the Axis 2.1 Kit and the Glider 3.0?

Both models contain the same components. The Axis 2.1 Kit is an unassembled kit and the Glider 3.0 comes fully assembled.

Will I have to sign for my package?

In general, orders over $250.00 in value require a signature. 3D printers can only be shipped to a physical address and not to a P.O.Box.